Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Monitor and ensure that Reservations staff perform their job functions to the hotel's standards. This is near the average of 14 percent projected for all jobs in all industries, but greater than the predicted seven percent for all information clerks, and more than the 10 percent forecast for all office and administrative support occupations. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Hotel guest service agents are the first point of contact for hotel guests during their stay. We searched the web for the best industry resources to help you continue exploring a career as a hotel reservation agent. Apply to Hotel Manager, Boutique Manager, Reservation Specialist and more! The Bureau of Labor Statistics (BLS) lists the national median annual salary for reservation agents as $35,230, with a median hourly wage of $16.94. The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job. She is also responsible for upholding the company’s reputation with investors and other external parties as well as for maintaining a teamwork environment within the company. According to the BLS Occupational Outlook Handbook, there are over 1,500,000 hotel reservation agents employed in the United States. Start a free Workable trial and post your ad on the most popular job boards today. Those working at front desks, as opposed to at call centers, also greet and register guests face-to-face, explain policies and hotel features, issue room keys and deal with customer service issues. Executive Chef. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues. Hotel Front Office: A Training Manual – Author Sudhir Andrews wrote this manual for anyone looking to understand the important essentials needed to succeed in the hospitality industry. A reservations manager has good communication skills to deal with fellow workers and the general public. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. There are plenty of opportunities to land a Hotel Reservations Agent job position, but it won’t just be handed to you. BE SUPPORTED AT EVERY STEP Lead@Hilton is our holistic Leadership Development framework that focuses on developing Team Members at every step of their career – from entry level to senior leadership. Training usually includes an introduction to the hotel’s booking system and how to use equipment like phones, computers, and other technology. They also accept payments and check guests out. Hotel Front Office Training Manual with 231 SOP – Written by Hotelier Tanji, this book is a resource of hotel reservation and management training tutorials, lectures, and other information. Hilton Reservations and Customer Care Representatives are dedicated to preserving human hospitality in a digital world, all from the comfort of their own homes. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Job Description Although many people book travel via travel vendor websites, many others prefer to work with a human agent when making plans to stay in a hotel or to sail on a cruise. However, ONET OnLine reports that over two-thirds have high school diplomas or equivalents, while almost a quarter have no such credential. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Apply to Reservation Agent, Front Desk Agent, Receptionist and more! Hotel reservations clerks learn their skills on the job, usually from more experienced employees, supervisors, or in larger chains, through formal classes. The role of a reservation manager is fast-paced and varied. Hilton is committed to lifelong-learning and providing Team Members with resources to help them reach their full potential and meet their career dreams. All rights reserved. Here are more ways to learn if becoming one is right for you: American Society of Travel Agents – This organization is the top global advocate for those affiliated with the travel industry. Reservation agents are expected to have knowledge about the area a hotel is located in and be prepared to offer advice when necessary. Their job is to assist customers with the planning and booking aspect of their vacation or stay. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Manages and coordinates activities of reservation team members providing reservations and customer services skills. People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. Create the perfect job-worthy cover letter effortlessly in just a few clicks! This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Reservation Agent Job Description Template We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Crafting a Hotel Reservations Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Annual wages ranged from below $16,420 to above $29,860, which equaled an hourly range of $7.89 to $14.36. Shifts usually vary to account for different time zones for customers and may include holidays and weekends. 18. Hiring Hotel Manager job description Post this Hotel Manager job description job ad to 18+ free job boards with one submission. Based on listings we analyzed, these duties are typically assigned to reservation agents: The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. POSITION TITLE: Reservation Supervisor. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Hotel Reservation Agent Job Description. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. In most large hotels, your role as reservations manager is closer to that of the rooms division manager. If they encounter customer problems that they cannot solve, they refer guests to managers for resolution. It tends to be operational rather than strategic, although that depends on the setup. Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. We are seeking a friendly, organized hotel receptionist to join our growing team. She will work with many areas of the hotel business and learn how their practices affect one another. Access and ensure that Reservation Agents properly access all functions of Reservations system. Reservation Sales Agent Job Description. The BLS expects jobs for hotel reservations clerks to increase by 11 percent through 2020. They may support customers in person, on the phone, online or a … Hotel Receptionist Job Summary. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. The following skills are essential to getting the job done: The majority of hotels ask their reservation agents to have at least a high school diploma or GED. Manage your reservation workers to keep hotel guests booked and happy. If you’re a people person who loves working with clients, and if you’ve always had an interest in the hospitality industry, a career as a Reservations Manager may be right for you. This job will keep you on your toes. Hotel reservation agents in the 10th percentile earn close to $21,500 a year (or $10.31 an hour), while the highest paid make about $59,000 a year ($28.49 hourly). 55 Hotel Reservations Work At Home jobs available on Indeed.com. 556 Luxury Hotel Reservation Agent jobs available on Indeed.com. REPORTS TO: Front Desk Manager / Reservation Manger POSITION SUMMARY: He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. They verify customer information and payment options, assign rooms and respond to customers with confirmation emails or letters. Many hotels have a variety of package deal options that combine a room with additional opportunities to rent a car, buy travel insurance, or attend a local event at a reduced cost. People with excellent customer service skills, a warm disposition, and good problem-solving abilities will thrive as a hotel reservation agent. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Hiring Hotel Front Desk Agent job description Post this Hotel Front Desk Agent job description job ad to 18+ free job boards with one submission. What does a Reservations Manager do? Hotel reservations clerks earned a mean $21,760 per year, or $10.46 per hour, as of May 2011, according to the Bureau of Labor Statistics. Respond to incoming calls. He published his first book in 1996 and is a frequent contributor to many online publications, specializing in consumer, business and technical topics. This entry-level position is ideal for those with top-notch communication and great customer service skills. Reservation agents who work for individual travel vendors or third-party portals provide booking services over the phone, via chat or even by email. Important qualities for the job include communication skills to convey information to customers and supervisors, computer skills for using reservations software, organizational skills for managing several reservations throughout the workday, and people skills for interacting with others. Aurelio Locsin has been writing professionally since 1982. Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager. Locsin holds a Bachelor of Arts in scientific and technical communications from the University of Washington. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. This sector is projected to grow 3 percent through 2026. For more information on what it takes to be a Hotel Reservation Agent, check out our complete Hotel Reservation Agent Job Description. Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. U.S. Bureau of Labor Statistics: Work Environment for Information Clerks, ONET OnLine: Summary Report for Hotel, Motel and Resort Desk Clerks, U.S. Bureau of Labor Statistics: How to Become an Information Clerk, U.S. Bureau of Labor Statistics: Occupational Employment and Wages, May 2011, Hotel, Motel, and Resort Desk Clerks, U.S. Bureau of Labor Statistics: Job Outlook for Information Clerks. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. , receptionist and more Agent job description sample can help you create a posting that will attract the most job! Customize it with your specific requirements and desired skills for your open position are plenty opportunities... Skills for your open position are usually encouraged ( or required ) to upsell and promote relevant packages... 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