A hotel front desk receptionist checks in guests. Being organised is a key skill the hotel will look for. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. He/She is the hotel’s first impression for the traveler who has just arrived. What is suite room? Some typical duties of these clerks include checking in or out hotel guests, room selection, handing out cards or keys for rooms, processing accommodation payment, monitoring faxes, printing out receipts, responding to phone calls and directing guest mail. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. These are some examples of the type of questions you may be asked to ensure you are truly capable. Sitting behind a desk and entertaining one guest after another can be exhausting. You want someone on the front lines who has a professional appearance and attitude. Here’s a standard greeting you could use. Your email address will not be published. 7. Let's review what steps have to be taken to become a front desk clerk. Brush up on the latest Office technology, a 5 star front desk receptionist must be able to operate a variety of equipment and systems such as a hotel property management system. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. 4. Upon arrival front desk receptionist fulfills clerical duties including scheduling appointments, maintaining … A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. They're a company's first line of defense. That’s my reason for applying for receptionist role. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Sporkasia August 1, 2014 . Smiling is the easiest way to ensure your receptionist sounds friendly and inviting, maintaining the perfect tone. She wasted no time getting into her skills and explaining why she is good at the job and how she has had experience to make her proficient in the many tasks a front desk receptionist … So often, offices rely on voice-mail systems. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. Related: Learn About Being a Receptionist As a receptionist, the first line of customer service, I believe I can make some impact. Make every day a good day to sharpen your talent and skills. During an interview the General Manager will be on the lookout for that fusion of warmth, … Other common job titles include guest relations associate or front office agent. How to Write a Hotel Front Desk Employee Resume. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding. Any business would benefit from a friendly smile and pleasant personality that greets its customers. The general term will optimise your job title to show up in a general search for jobs of the same nature. Think you have what it takes to join the ranks of these essential hotel and resort employees? Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. What do you think makes a good front desk receptionist? There is no specific formal training required in order to become a desk. Job title typically how to be a good hotel front desk receptionist a general search for jobs of the same nature receptionist greets hotel guests, assists booking... Any hotel in any hotel the job title to show up in a setting! From a friendly smile and pleasant personality that greets its customers 2019, attract! Desk employee Resume impression of the time from the normal routine in the workplace the top 12 skills are... 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