Myself, I have lost some expensive things that UPS crushed. Once you submit your claim, a damage inspection will be conducted by UPS. If you NEED it to be BRAND NEW, then just exchange for another new one and let them fix it. Press question mark to learn the rest of the keyboard shortcuts. UPS Authorizes the Claim. (note there is a 50 character limit) b. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Resolving selling problems. The stories of filing claims with UPS are legendary. Resolving buying problems. UPS may send an inspector out to look at the package before they approve a claim. The seller must fill out the form to state the item’s value and attach supporting documentation. Luckily the artist's insurance company handled that one. But here's where I am not sure of the complication ... UPS is already taking the item back as part of the damage claim. Whoa! Open a INAD claim and the seller will have to pay return shipping and refund your purchase price. Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. I sent off an ebay package to a buyer. Amazon seller support is clueless on this. UPS will not talk to me since it is Amazons shipping account. UPS allows claims for damage, loss or COD payment failure. Nope, not an electronic device. UPS Damage Claim. Looks like you're using new Reddit on an old browser. Upon claiming damages, UPS will inspect the damages and make their own report. I inform the seller that I am not comfortable with a repair and would like a full refund instead under eBay's Money Back Guarantee. ebay or UPS damage claim? ... To start a claim for loss or damage click here: Damage or Loss claim form . So ask. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. After they file and accept your damage claim, you get a check within five days. Print your form after filling it out so you can keep all claim reference information in one place. On the online claim form, you’ll be asked to input all information about the package and the damage. Approved Claims. For damaged packages, UPS recently streamlined … The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Hi, just went into the jungle of UPS damage claim. Almost any eBay seller can tell you quite a story. My Smartpost packages are thrown over my patio gate (I've been home and watched it firsthand). UPS won't touch the claim as the purchase was made by eBay/Shutl. Everyone wishes it could be that straightforward every time. Enter all the pertinent information. After over a month of emails and calling them. After they file and accept your damage claim, you get a check within five days. Once the documentation is verified, a refund will be issued. Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. Advice needed for UPS damage claim. Buyer sent me pictures of the damage and a message, but did not file any claim. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. He has sent me several pictures of the cracks in the top and bottom. Making a claim with UPS is a good deal easier than making a claim with the post office. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Report a problem with a buyer. This trumps the eBay listing saying "no returns". I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. I asked for advice on the r/ups thread, and it looks like UPS will come pick up the package, inspect it at their location, and send it back to the shipper. It's been a while, but when I returned an item, I got a tracking number from ups for the return for a claim I had. What is the eBay Money Back Guarantee? If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. What to do when a buyer doesn't pay. Be sure you make your report to UPS within 48 hours of delivery. Either party notify ups of a damage claim, but the buyer's cooperation is required for it because they will usually want to pick up and inspect the package and contents. Making a claim with UPS is a good deal easier than making a claim with the post office. UPS will only discuss and handle claims initiated by the owner of the shipping account. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. At the pics fro eBay there was no doubt it was MOC, factory seal, after paying $300USD in custom fees, I got it and whats my surprise? For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. I paid extra for $500 declared value as well. It was damaged during shipping. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. Top. Claims for Loss or Damage. He has also sent me pictures of the damaged box. /r/Ebay either via Chat or Email. The stories of filing claims with UPS are legendary. a. The stories of filing claims with UPS are legendary. Almost any eBay seller can tell you quite a story. At least, once your damage claim is filed and accepted, you get a check within five days. If you give the box/item to UPS you will have great difficulty filing a claim, as you then cannot ship the item back to the seller!!! UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … Greetings List, I need to file a damage claim on a package shipped via my store using UPS. to file your claim. If UPS is unable to prove delivery, the claim is paid. As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. Sent all the pictures as requested and then they contacted the sender. Help for sellers and buyers! The seller has offered to repair the item and ship it back to me. Should I file a claim with ebay or UPS? I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. Whoa! This is nuts. After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. Canceling a transaction. The UPS Guaranteed Service Refund (GSR) is a clause that is part of the shipping contract and stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).. UPS guarantees service refunds for selected services such as UPS Ground, UPS Worldwide Express, UPS Next Day … If they do, when damages occur, they can easily file a claim. Your claim may be completely approved or approved in part. The better idea is to try the online reporting feature and clicking the File a Claim link. After they file and accept your damage claim, you get a check within five days. We are available Monday to Friday from 08:00 to … For damaged […] Wait 24 hours AFTER the delivery window. Package searches can take up to 10 business days. Hopefully your seller will be cooperative once the claim is put in. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. Up to £60 for UPS, DPD and DHL service. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … He uses a non-residential address. Your requests and cases. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. Is it going to be as difficult as eBay make everything else? Used to be a fine-art printer. Making a claim with UPS is a good deal easier than making a claim with the post office. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. Mostly use USPS now for all of the Ebay stuff we ship. Postal Service Joined May 24, 2005 ... so I request the seller a 2nd day delivery and today I received a package from Canada sent by UPS. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. They probably have experience. My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? If eBay's managed process uses their own shipper account (which is likely as they will drive a significant discount with volume), then eBay will need to initiate any damaged article claims with UPS and if they receive payment from UPS's insurance carrier, then eBay will need to handle the shipping insurance … It's a handmade item that they make. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. Any help/suggestions on how I go about claiming a damaged delivery from eBay/Shutl? Customers who ship packages need to pack their boxes properly. They forward to some internal shipping dept that says they cannot help. Am I screwed? It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. Did you find the help you needed? Claims for damaged items are usually processed more quickly than lost mail claims. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. If this is an electronic, just let the seller fix it. Save the damaged item and all the packaging that it came in. Appreciated any help, thanks. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. New comments cannot be posted and votes cannot be cast. If the claim is issued, a Damage/Loss Notification claim ... claim checks are mailed to the shipper's billing address on file three to five... How to File an Insurance Claim with the U.S. Give them a chance. FedEx gives you a little more leeway as to time when you file a claim for your lost eBay merchandise than other carriers. So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. I’d like to ask your advice about a recent eBay purchase. How does one file a damage claim with buy shipping. Almost any eBay seller can tell you quite a story. The buyer has only 22 feedback. The form can then be faxed back to UPS for final verification. Less issues with FedEx. Do I contact ebay? The guitar by the way is a Taylor 714 CE. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Once the report is received, UPS will perform a package search. Ups? Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. If a UPS shipment appears to be lost, the seller must call UPS to request a package tracer. Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. I file a "not as described" claim for the item, saying item damaged in shipping. The seller has offered to repair the item and ship it back to me. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Before processing lost mail claims, USPS will first perform a Missing Mail Search. 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