The Yankee Candle Company. And they are actually even cheaper. Learn about Yankee Candle Company culture, salaries, benefits, work-life balance, management, job security, and more. I went online and hand-selected each scent I wanted! Unfortunately, they don't have an advanced enough website or customer service group to be able to honor promotional deals and deal with issues. This is one of the symptoms of COVID. I placed three large orders for gifts for family, employees and clients. Literally the worst experience I've ever had ordering online. So be patient on delivery time. I've never had any problems with shipping, all the items arrive wrapped carefully and sometimes even in separate boxes. Join the 263 people who’ve already reviewed Yankeecandle. I even wrote their corporate office about everything & nobody got in touch with me. Yankee Candle is by far the worst business I have ever ordered from. It spilled all over and most was stuck in the wrapper! No explanation and my card was charged for the entire order. How does that occur??? I didn't want to have to spend more money to order the same candles. Never again, I can go to Kohl's, Hallmark etc. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. 4 382. 2 Yankee Candle reviews. I have sent multiple emails to the customer service department and have received NO response back at all. Voice your opinion today and hear what 33 customers have already said. This has been the most disappointing and frustrating experience ever. 2. I placed this order 7 days ago, still has not shipped and customer service tells me it can take up to 8 days to be delivered once it does ship, which no one can tell me when that will be. When checking my order, the status had not change. Service 5 4 Stars & Up & Up; 3 Stars & Up & Up; 2 Stars & Up & Up; 1 Star & Up & Up; Featured Brands. I have shopped at Yankee candles online throughout the whole pandemic and can safely say that I enjoy the experience most of the time. Don't order for the holidays! I’ve definitely burned it for over 90 hours, and it still has a ways to go before it’s finished. Yankee Candle has the worst customer service. HOLIDAY CANDLES Enjoy the season’s scents, from evergreens to sweet baked treats. A free inside look at company reviews and salaries posted anonymously by employees. I WAS a loyal customer of YC for over 30 years but I will NEVER buy another thing from them! All were 'IN STOCK' and low and behold... order canceled! However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right. Ridiculous - disappointed, Ordered 1st December on a 3-5 day delivery, phoned up as nothing was received and my order said still in the warehouse. I am done with this company. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Not very good service from a company who vastly over charge for their products. SHOP BY FRAGRANCE NAME Gift time! He said, "Awesome, thank you. The Yankee Candle Company, Inc. What a mess, if you want these candles, just go to the store. Reviews → The Yankee Candle Company, Inc. 3 Reviews . This last time I had 14 candles and two room sprays. I spend 3 to 4 hundred dollars a year for myself and gifts for others. This company bites **s. I decided I'm done with paraffin wax anyway. If you can't smell the candles, go get tested for COVID-19! Ordered Candles on Sale, YC Canceled Order, No Explanation, FALSE ADVERTISING! It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. 3.8. They wanted me to re-order the two candles and use a different photo, but I lost the 20% discount and free shipping. Ask a question about working or interviewing at Yankee Candle Company. So I left only purchasing 1 item. Get tested before you leave a negative review. Sharing is caring! The option of personalizing. Last purchase from Yankee candle. NO PURCHASE NECESSARY TO ENTER. The Yankee Candle Company, Inc. By not issuing my requested refund? Broken products and no refund/replacement! Items ordered weeks ago still not shipped. This one is going to last ages. I went to open them and they fell apart like grains of sand and had hardly no scent at all! After a two days and three hour wait I called customer service and, although the person I called was kind, he wasn't of great help to my cause. They don’t even deserve even a single star here! The following evening I get an email from YC saying sorry but we’re canceling your order as the items aren’t in stock. I got an email that two out of four items had shipped but that two had to be cancelled. I was at home at the time but later found a card in the communal hallway. Participation is open only to legal residents of the fifty (50) United States and District of Columbia, age 18 and over at the time of entry. Your experience can help others make better choices. Review by Apopka 1 month ago. Yankee Candle ranks 60th among Candles sites. I called and was told I'd receive a replacement. I hate ordering online from Yankee Candle because they take FOREVER to process your order and then FOREVER to ship it and have it delivered. Yankee Candle has a consumer rating of 1.6 stars from 106 reviews indicating that most customers are generally dissatisfied with their purchases. 1. So we just bought the Walmart brand "Mainstays" for $5; it's 20 oz. He said he'd refund the 20% and shipping charges once I placed my order.Those two candles cost almost as much as my entire order of 5 candles after it was said and done with. The large jar candles WERE 5 for $55.00 (key word "WERE"). Oddly, the order status on the YC web site still says "in warehouse", and--as far as I can tell--my credit card has not yet been charged. (got melt cups). all Yankee Candle Company reviews for Retail Sales Associate (24 reviews) all Yankee Candle Company reviews worldwide (1,194 reviews) Claim this company page. Yankee Candle Reviews. In the first instance, you should contact our Customer Service team via the details on our Contact Us. I ordered 24 wax tarts from Yankee Candle! If an item you ordered is out of stock, they will offer to either refund you or send a replacement, but won’t make good on it. Shop Now. Write a review Sign in. I emailed Yankee on January 16,2020 regarding an issue with a cancelled order. I would have loved to stay with Yankee Candle.I had great experiences and met great people. My advice AVOID AVOID AVOID. I’ve always loved Yankee however after the shockingly crap service and lack of any care from customer services I will now use another candle brand. Let's just say it isn't going well. Avg. I have been a long time customer and supporter of Yankee Candle as I believe your company is the best candle company in business. What made you choose yankeecandle over similar businesses? I placed an order and all items were shown to be in stock. Points are not earned on gift card purchases, taxes, or shipping fees. Georgian Mall 509 Bayfield St. Barrie, Ontario 705-726-2111 Lime Ridge Mall 999 Upper Wentworth St. Hamilton, Ontario 905-385-0777 Fairview Park Mall 2960 Kingsway Drive Kitchener, Ontario 519-894-8999 White Oaks Mall 1105 Wellington Rd. Subscription Option. I placed an order worth 76 euros on December 13th, and on the 18th an email was sent claiming that they had to cancel all orders, blaming it on the courier (mind you that five days later I placed an order on another website that also used ups and it was delivered 5 days earlier than expected) and saying that they couldn't have sent the orders in time for Christmas (which I personally didn't even care about). I'll be dam ed if I give my business to a company that can't run a company! I ordered candles online April 4th. This should be their most profitable time of the year they are thousands of people out of work who could help them ship in a timely manner ( 24 hours would be timely). They canceled ALL but one candle! I was never asked if I would like a different scent, why would they they were free! to get a Yankee Candle. Yankee Candle ranks 55 of 215 in Bed and Bath category. 2 … Yankee Candle has closed almost all their stores in my area so I have to drive across town to the only one left to shop. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. I was so disappointed to have a box come with broken tarts and what a mess trying to get the grains of what was left of my tarts! Shop Now . DO NOT even think of wasting your money on these. I ordered a lot of candles on sale. After they shipped my incomplete order I received an email saying they were out of 2 items. No explanation in email. Yankee lost $15 worth of sales, to bad they would have let me use the coupon! Gain trust and grow your business with customer reviews. Always great customer service, even for just one candle. Shop Now. Read about their experiences and share your own! Yankee Candle sent me over $400 worth of Scent Plugs and other products that were partially or completely damaged, which besides not working also leaked all over the floor and carpets of my new office. I emailed Deborah today and she called me within 15 minutes. They still haven't issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. I did some other shopping and came back later that day and was told the same thing. Yes I did go to my account and make sure my preferences were set correctly. 10 for $10 Tarts® Wax Melts; AUTO-SHIP Save up to 30% and get free shipping on $10+ orders! My order hadn't even been touched, although they had no problem charging my card. Since I could not get any further response from customer service via email I called and spoke to someone. 10 Reviews . He could not do that and said it would happen automatically within 48 hours. Repeated follow up emails have gone ignored. I refuse anymore to give my money to a company that can't run a company! Paying that much for a candle is crazy, they must of changed something, there is very very little fragrance, will not but again. 73 Reviews . Over a thousand dollars in value... Read full review . To find more information about reviews and trust on Sitejabber.com please visit. Requested supervisor. Stay safe with our COVID-19 guide. I was so very, very disappointed when I went to the Yankee Candle Outlet today. The Yankee Candle Company consumer reviews, complaints, customer service. Claim your listing for free to respond to reviews, update your profile and manage your listing. 2013 - 2014 Yankee Candle Candle Ratings & Reviews Sweepstakes Official Rules. Beware: you may not get your order OR your money back! I ordered candles for gifts on 12/11 and as of 12/15 they are not even shipped! Car. Second bad experience in a month and now I am mortified a gift won't be received on time. Do not purchase from the online store. BOYCOTT this company. DO NOT CALL, it's pointless. In January, the petite WoodWick candle burned through its holder leaving a burn mark in my tub. Finally was told it's in proper dept as priority. Do you agree with The Yankee Candle Company's TrustScore? We’re in this together! SHOP BY FRAGRANCE FAMILY Looking for something Woody or Sweet & Spicy? Tell us about your experience with Yankee Candle: Your name: Your email address: Reviews 102. They are NOW $15.00 per jar. I will never buy directly from them again. Eligibility Period. Under $25; $25 to $50; $50 to $100; $100 to $200; $200 & Above $ $ Go Colour. 4 Reviews . Is changing as of right now salaries posted anonymously by employees most customers are generally dissatisfied with their.... Dollars a year or so that issue was resolved via chat and are. A replacement to order the same candles but did answer will be to file a complaint a... 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